If you have a question or comment that you would like to see addressed on this Frequently Asked Questions page, please email support@wilkshire.net. Thank You.
Q: What sets Wilkshire.net apart from other ISPs?
A:Wilkshire.net has a quality commitment to every single customer to provide the very best service at all times. We use the newest cutting-edge technology available on our network. Our price is one of the lowest in the area for Internet service. Our user to modem ratio is one of the lowest in the US. We have a month after month client retention rate of over 99% but more importantly, we continually strive to meet and surpass the highest expectations of each customer here at Wilkshire.net. We believe we offer a better product and provide better customer service and support than any other ISP in the area.
Q: What are the minimum system requirements to access the Internet?
A: Wilkshire.net Minimums:
* Pentium 75 Processor
* 30MB of Disk Free Space
* VGA Display Adapter
* 16MB RAM Minimum
* 14.4Kbps Modem
* A phone line (Very Important!)
If we could have a perfect world....
* Pentium 233 Processor or Better
* 100MB of Disk Free Space
* SVGA Display Adapter
* (16Bit Color)
* (1024x768 settings)
* 64MB RAM
* 56K V.92 Voice/Data/Fax Modem
* Windows 98 SE or better
* Sound Card w/ Speakers
* A dedicated Internet Phone Line
Q: Does Wilkshire.net charge a activation fee?
A: Yes, Wilkshire.net charges a "one-time" activation fee of $15.00. That fee pays for the addition of your information to our database, email server, authentication server, tech support database, and your very own copy of wilkshire.net setup software. "Every client pays the setup fee."
Q: What is the USER to Modem Ratio @ Wilkshire.net?
A: Our user to modem ratio is a 5 user to 1 modem ratio. That means that for every five dialup customers we have an open modem available for that group of five. This is a strategy that has worked and "won-over" thousands of loyal customers for the past 6 years of business. It's really a simple plan... when you want to get online... you can.
Q: What exactly is included in my Wilkshire.net Internet Access Account?
A: Please visit our Dialup Page.
Q: Are there any toll or measured rate charges?
A: Not from Wilkshire.net. Our access is of the "unlimited" variety for Local and Regional Service. You can stay online for as long as you want "within reason." We do ask that users "log-off" when not sitting in front of their computer for 30 minutes or more. For our National Coverage Plan you are limited to 500 hours per month. It is ALWAYS the customers responsibility to ensure they are dialing a local number.
Q: How much is Unlimited Internet Access?
A: Wilkshire.net Unlimited Internet Access is only $17.95 / Month.
Q: How can I pay for my Internet Access?
A: Wilkshire.net accepts cash, checks, money orders and Discover, Visa & MasterCards. Payments made payable to "Wilkshire.net" and should be mailed to Wilkshire.net, 387 Edgebrook Rd. NE Suite C., Bolivar, OH 44612-8706.
Q: How will I be billed each month?
A: We will bill you electronically on the 1st. of each month by "email only." Customers have approx. 30 days to submit their payment before their account becomes delinquint. An administrative/late fee of $5.00 will be charged for late payments received after 6:00pm on the invoice due date, including weekends & holidays. We encourage customers to "pay ahead" for their service. It saves the hassle of sending a monthly payment and avoids potential late fees. We offer our Annual Special where a customer purchases 1 year of Internet access for $215.40, we the provide an additional 2 months of FREE service on top of the 12 months. That's 14 months for the price of 12. Please note, there are no refunds for prepayments.
Q: Can I cancel my account at anytime?
A: Yes, you can cancel your service anytime. Termination of service can be initiated by calling our sales dept. at (330) 874-9030 option #1, sending us a letter, emailing our sales dept, or visiting our office at 387 Edgebrook Rd. NE Suite C. *** Note: Customers are responsible for all charges/fees incurred up to the date of termination and no refunds will be given for unused service.
Q: What is my email address?
yourusername@wilkshire.net - lower case letters & no spaces.
Q: What modem speeds does Wilkshire.net support?
A: Every modem here is a 56K V.92 compliant modem (56,000Kbps). However many factors play into the speed at which you will connect. We cannot tell you how fast you will connect to our service, but our technicians are well versed on Teleco issues and will work with you to "tweak" every last bps out of your modem and line. The FCC limits Teleco switching speeds to 53,000 bps. You will never truly achieve a 56,000 bps connection, no matter how much we wish it so.
Q: How do I change my password?
A: You can change your password by contacting our support dept. at (330) 874-9026 option #2, 10am to 6pm, Mon.-Fri.
Q: How do I contact Wilkshire.net Tech Support?
You can visit Tech Support at their website. You can call Tech Support at (330) 874-9026 Option #2. And you can email tech support at support@wilkshire.net. Our technicians answer trouble calls in the order that they arrive. If technician has to assign a Trouble Ticket, they will return your call A.S.A.P. Technicians will strive to answer all questions however we reserve the right to NOT assist with questions that are NOT Internet or email related. This allows us the ability to respond to valid tech support questions that our customers may have. |
